Shipping & Returns

Domestic Shipping
What Domestic Shipping Options Do You Offer?
We offer UPS shipping options to the continental 48, Alaska, Hawaii, and other US Territories and holdings. 

How Long Will It Take For My Order To Arrive?
Expedited orders will arrive:
Next Day Air: By end of day, next business day after shipment is processed. 2nd Day Air: By end of day, two business days after shipment is processed. Please note that UPS does not deliver on weekends, even for expedited orders. 

Does SHOP NaturallyCurly Ship To APO/FPO/DPO Addresses?
No, we currently only ship via UPS, which does not ship to military addresses. 

How Much Will It Cost To Ship My Order?
If you would like to check shipping cost before placing an order, please put all the desired products into your cart, go to the cart page, and scroll down. Clicking the text that reads "estimate shipping cost" will bring up a box that will allow you to preview the shipping options and shipping costs for your order. We cannot offer personalized shipping quotes via email or over the phone. 

Can You Change The Address On My Order After It's Been Shipped?
UPS charges a fee of $13.40 to change the address on an order after it has been shipped. We're happy to work with you to ensure your order is delivered to the correct address, but we must ask that any additional charges incurred are borne by the customer requesting the change. The best way to avoid additional charges is to check your order's shipping address as it's placed, and again on the confirmation email we send. If you notice a problem with the address, send us an email promptly, and we'll try to make any changes before the package is shipped. 

I Haven't Received My Package, But UPS Says It Was Delivered. What Happens Now?
The first step is to search around your home and check with your neighbors to ensure your order wasn't mis-delivered. If, after searching the property, your package cannot be located, we will open a tracer with UPS. Tracers can take up to 8 business days to be completed, and we cannot issue a reshipor refund until the process is complete.

International Shipping

International Customer Information I Live In __________, Can I Buy From SHOP NaturallyCurly?

We ship to over 240 countries via UPS, and we accept most major forms of payment, so it's generally safe to assume that we will be able to ship an order to you. However, we are unable to ship to any country that is currently subject to or engaged in a trade embargo against the United States (e.g. Cuba). Additionally, we do not ship to Spain or Algeria.


What International Shipping Options Do You Offer?
We offer UPS Worldwide Expedited shipping. 

I've Already Paid Shipping Charges, Why Is My Carrier Asking For More Money?
The shipping charges paid to SHOP NaturallyCurly at the time of order only cover getting the package to its destination. Requests for additional money are a result of brokerage fees, import, sales, or Value-Added (VAT) taxes charged to the importer of record. We assume no responsibility for payment of any fees, duty, or tax obligations incurred by ordering goods from SHOP NaturallyCurly. 

I'm Ordering From Outside The US. Why Aren't There Any Shipping Options?
Some of our products are considered ORM-D "Consumer Commodity" hazardous materials by the U.S. Department of Transportation. These items, though safe for personal use, may be flammable, and as such cannot be shipped internationally. These products will prevent shipping options from being displayed if they are in your cart. 

Refunds, Returns, And Exchanges
What Is Your Return Policy?
SHOP NaturallyCurly accepts returns on unused product only. If applicable, the original manufacturer's seal should be present on the product. We do not offer refunds on sale items, consumables, brushes, towels, and hair accessories. All other items will be evaluated on an individual basis. Products damaged in transit back to us may not qualify for a refund. 

Please note that refunds will be provided for the cost of the product only. Refunds are usually processed within 3-5 business days after receiving your return. 

Within 7 days of receiving your order, ship returns at your own expense to:
NaturallyCurly Returns Dept. 3636 Executive Center Dr, Suite 100, Austin, TX 78731 

Please note, we do not accept returns on international orders.


Can I Exchange A Product?
Sorry, we do not offer exchanges. 

My Order Has Been Shipped, But I Don't Want It Anymore. Can You Refund Me?
We cannot recall packages after they have been shipped from our warehouse, and we must treat all shipped orders as returns. Please note that once your order has left our warehouse, shipping charges are non-refundable.