Shipping & Returns

Refunds, Returns, And Exchanges

We have a 14-day money-back guarantee. If you no longer want your unused products, contact us within 14 days of receiving them and we will give you the option to return the product for store credit or return the product for a refund. We will only accept unopened products as a return. We do not accept returns on international orders.

How do I qualify for a refund?

Customers who want to return their purchase for a refund will be required to pay for their return shipping. Refunds will be provided for the cost of the product only. Once we receive the product(s), we will issue a  refund. Refunds may take 3-5 business days to process depending on your banking institution. A tracking number must be provided to receive your refund. 

Please send all returns to:

NaturallyCurly Returns Dept.                                                                                                                                                                           35 Sawgrass Dr. #1                                                                                                                                                                                Bellport, NY 11713

Can I Exchange A Product?

Sorry, we do not offer exchanges. 

My Order Has Been Shipped, But I Don't Want It Anymore. Can You Refund Me?

We cannot recall packages after they have been shipped from our warehouse, and we must treat all shipped orders as returns. Please note that once your order has left our warehouse, shipping charges are non-refundable.

Domestic Shipping

Please note we are expecting longer than usual shipping times.

We ship within the contiguous Lower 48 United States, NOT Alaska Hawaii or other US territories. 
We DO NOT ship to PO Boxes.

UPS Standard Ground: 5-7 business days.  

Orders placed after 12pm are processed on the following business day. UPS does not deliver on weekends, even for expedited orders. 

We DO NOT ship to Military addresses.

How Much Will It Cost To Ship My Order?

​Shipping costs can be estimated in your shopping cart before check out. Please put all of your desired products into your cart and then view your cart. When in your cart click "estimate shipping costs" to preview your shipping options and costs. We cannot provide personalized shipping quotes via email, chat or over the phone. ​

Can You Change The Address On My Order After It's Been Shipped?

There is a $16.40 charge incurred to change your shipping address with UPS after your order has shipped. While we are happy to facilitate those changes, the fee will be the responsibility of the customer. The best way to avoid additional charges is to review your order confirmation. If you notice a problem with your address please email us within 10 minutes of placing your order during normal business hours and we will attempt to make changes before your order has shipped.

I Haven't Received My Package, But UPS Says It Was Delivered. What Happens Now?

The first step is to search around your home and check with your neighbors to ensure your order wasn't mis-delivered. If, after searching the property, your package cannot be located, we will open a tracer with UPS. Tracers can take up to 8 business days to be completed, and we cannot issue a reship or refund until the process is complete.

International Shipping

While we are unable to ship internationally at this time here is a list of companies that offer forwarding. Please know that we are not affiliated with these companies and that they are only a suggestion. Once your order arrives at their location you will have to contact them for assistance.

Forwarding Companies



Shop & Ship:




Planet Express:




*Please contact your local customs office for more information on duties or import fees.