Refunds, Returns, And Exchanges
We have a 14-day money-back guarantee. If you no longer want or are dissatisfied with the products you purchased, contact us within 14 days of purchase and we will give you the option to return the product for store code or return the product for a refund. We do not accept returns on international orders.
How do I qualify for a refund?
Customers who want to return their purchase for a refund will be required to pay for their return shipping. Refunds will be provided for the cost of the product only. Once we receive the product(s), we will issue a refund. Refunds may take 3-5 business days to process depending on your banking institution.
How do I get store code for my return?
If you would like us to send you a prepaid shipping label we will issue you a store code valid for 30 days upon receiving your return. You will be notified of your store code via email.
Store code returns in which a return label is issued are limited to one return per 14-day policy. We are unable to issue refunds on store code orders.
Please send all returns to:
3636 Executive Dr, Ste. 100
Austin, TX 78731
Can I Exchange A Product?
Sorry, we do not offer exchanges.
My Order Has Been Shipped, But I Don't Want It Anymore. Can You Refund Me?
We cannot recall packages after they have been shipped from our warehouse, and we must treat all shipped orders as returns. Please note that once your order has left our warehouse, shipping charges are non-refundable.
We ship to the continental 48, Alaska, Hawaii, and other US Territories and holdings.
UPS Next Day Air: Next business day after shipment is processed.
UPS 2nd Day Air: 2 business days after shipment is processed.
UPS Standard Ground: 3-5 business days.
Orders placed after 12pm are processed on the following business day. UPS does not deliver on weekends, even for expedited orders.
We only ship to P.O. Boxes within the continental US. We do not ship to military addresses.
How Much Will It Cost To Ship My Order?
Shipping costs can be estimated in your shopping cart before check out. Please put all of your desired products into your cart and then view your cart. When in your cart click "estimate shipping costs" to preview your shipping options and costs. We cannot provide personalized shipping quotes via email, chat or over the phone.
Can You Change The Address On My Order After It's Been Shipped?
There is a $13.40 charge incurred to change your shipping address with UPS after your order has shipped. While we are happy to facilitate those changes, the fee will be the responsibility of the customer. The best way to avoid additional charges is to review your order confirmation. If you notice a problem with your address please email us within 10 minutes of placing your order during normal business hours and we will attempt to make changes before your order has shipped.
I Haven't Received My Package, But UPS Says It Was Delivered. What Happens Now?
The first step is to search around your home and check with your neighbors to ensure your order wasn't mis-delivered. If, after searching the property, your package cannot be located, we will open a tracer with UPS. Tracers can take up to 8 business days to be completed, and we cannot issue a reship or refund until the process is complete.
We ship internationally via UPS Worldwide Expedited. Enter your address at checkout to verify we ship to your address and to estimate shipping costs.
I've Already Paid Shipping Charges, Why Is My Carrier Asking For More Money?
The shipping charges paid to SHOP NaturallyCurly at the time of order only cover getting the package to its destination. Requests for additional money are a result of brokerage fees, import, sales, or Value-Added (VAT) taxes charged to the importer of record. We assume no responsibility for payment of any fees, duty, or tax obligations incurred by ordering goods from SHOP NaturallyCurly.
I'm Ordering From Outside The US. Why Aren't There Any Shipping Options?
Some of our products are considered ORM-D "Consumer Commodity" hazardous materials by the U.S. Department of Transportation. These items, though safe for personal use, may be flammable, and as such cannot be shipped internationally. These products will prevent shipping options from being displayed if they are in your cart.
The types of products that cannot be shipped internationally are aerosols and alcohol-based products such as pressurized spray cans hairspray, and mousse. These products will prevent shipping options from being displayed if they are in your cart.
Excluded States, Provinces and Countries
We are unable to ship orders to the following states, provinces, and countries:
Algeria, Albania, Slovenia, Monaco, Serbia, Slovakia, Morocco and The Province of Quebec.