FAQs

Coupon Codes

How Do I Use A Coupon Code? The coupon code field is found on our cart page, to the left of the check out button. Please enter your coupon code and hit "Apply Changes" before proceeding. 


Why Isn't My Coupon Working?
Coupon codes are valid for a set period of time only, and must be entered on the cart page while you check out. NaturallyCurly only accepts one (1) coupon per order.

SHOP NaturallyCurly cannot offer discounts on CURLS, Curly Q's, It's A Curl, DevaCurl, Especially Hair, Hairfinity, Kinky-Curly, Miss Jessie's, Mixed Chicks, The Mane Choice, Uncle Funky's Daughter, sale items, or items already discounted.

How Can I Find The Latest Coupon Codes?
Signing up for our emails is the best way to stay up-to-date on our coupon codes and upcoming sales.


Fulfillment
How Long Does It Normally Take For To Process An Order? We are open 9 a.m.-4 p.m. Central Time, Monday-Friday, and usually process orders within 2 business days. Please note that this does not represent a guarantee and that fulfillment may take longer after sales and around holidays.

Can You Change My Order After It Has Been Placed?
We cannot make changes to orders after they have been placed. Orders automatically transmit to our warehouse. If you have to cancel, please email us and we will attempt to cancel the order prior to shipping and process a refund. Orders may not be cancelled after they have been shipped.

What Is The Status Of My Order?
Your order history and status may be checked by logging in to your account on SHOP NaturallyCurly. Clicking on My Profile will take you to the profile page, where you can edit your password and review your order history. If you checked out as a guest and do not have an account, all shipping confirmation emails will provide tracking information.

Miscellaneous

May I Request Specific Samples?
No, you can't select specific samples. Each order will contain samples based on availability. We cannot guarantee that every order will contain them, nor can we guarantee a specific sample will be available. Samples are offered while supplies last.

Do You Offer Gift Certificates?
Yes. We do offer Gift Certificates. Get one here.

I Live In Texas, Why Am I Being Charged Sales Tax On My Order?
Our corporate office is located in Texas. We must assess sales tax on any in-state orders.

How Does SHOP NaturallyCurly Keep My Personal Information Safe? Our servers use Secure Sockets Layer (SSL) encryption to keep your online order information safe. SSL technology encrypts your credit card number, order information, and personal information before transmission to protect it from being decoded by anyone other than TextureMedia LLC. and shop.naturallycurly.com. Our site also displays the GeoTrust seal, which indicates that our site has been authenticated by GeoTrust and that confidential transactions with our site are secured by SSL encryption. 


Why Doesn't My Product Look Like The Photo On SHOP NaturallyCurly? Occasionally, vendors change their packaging and new units are shipped out before the photo is updated. Pumps are provided at the discretion of the vendor and are not guaranteed to be included with the product.

Payment
What Payment Options Does SHOP NaturallyCurly Accept?
American Express
Visa
MasterCard
Discover
PayPal
We do not accept international checks or CODs.

For your security, your billing name and address must match the address of record on your credit card. CurlMart reserves the right to cancel any order that does not meet this criterion.

Why Am I Getting A Duplicate ID Error?
Seeing this error means that payment has already been accepted on your order. It's in place to ensure that we don't collect multiple payments for one order.

Do You Offer Products For Wholesale?
NaturallyCurly does not operate as a distributor or wholesaler. We cannot knowingly sell product to anyone except the end consumer.

For information regarding Shipping & Returns, please click here.

I Can't Find The Answer To My Question Here. What Should I Do?
Send us an email at customerservice@naturallycurly.com. Customer Care hours are 9 a.m.-4 p.m. CT, Monday-Friday (closed U.S. holidays).