FAQs

COVID-19 Updates

Shop NaturallyCurly is fully operational. However, we do anticipate some longer shipping times. Please be patient with our team while we continue to provide support to our CurlFriends! 

Please sign up for our email to get the latest information. 

As always, our Customer Service Team is here for support. Please let us know if you have any questions.

Order Verification

During this busy time we are attempting to avoid orders being delivered to the wrong location. You may receive an email from our Customer Service Team asking you to verify your order information. 

Doing this as soon as possible will help us get your order processed swiftly and make sure it gets to the right place. 

Ready to verify your order? You'll find that form here

Please contact customer service if you have any questions or concerns. 

Coupon Codes

How Do I Use A Coupon Code? The coupon code field is found on our cart page, to the left of the check out button. Please enter your coupon code and hit "Apply Changes" before proceeding. 


Why Isn't My Coupon Working?
Coupon codes are valid for a set period of time only, and must be entered on the cart page while you check out. NaturallyCurly only accepts one (1) coupon per order.

SHOP NaturallyCurly cannot offer discounts on Africas Best Textures, Ampro, CURLS, Curly Q's, Cover Your Gray, It's A Curl, DevaCurl, Ecoco, Especially Hair, EVOLVh, Hairfinity, Kinky-Curly, Mixed Chicks, Kaleidoscope, Olaplex, Q-Redew, The Mane Choice, Uncle Funky's Daughter, sale items, or items already discounted.

How Can I Find The Latest Coupon Codes?
Signing up for our emails is the best way to stay up-to-date on our coupon codes and upcoming sales.


Fulfillment
How Long Does It Normally Take For To Process An Order? We are open 9 a.m.-4 p.m. Central Time, Monday-Friday, and usually process orders within 2 business days. Please note that this does not represent a guarantee and that fulfillment may take longer after sales and around holidays.

Can You Change My Order After It Has Been Placed?
We cannot make changes to orders after they have been placed. Orders automatically transmit to our warehouse. If you have to cancel, please email us and we will attempt to cancel the order prior to shipping and process a refund. Orders may not be cancelled after they have been shipped.

What Is The Status Of My Order?
Your order history and status may be checked by logging in to your account on SHOP NaturallyCurly. Clicking on My Profile will take you to the profile page, where you can edit your password and review your order history. If you checked out as a guest and do not have an account, all shipping confirmation emails will provide tracking information.

Miscellaneous

May I Request Specific Samples?
No, you can't select specific samples. Each order will contain samples based on availability. We cannot guarantee that every order will contain them, nor can we guarantee a specific sample will be available. Samples are offered while supplies last.

Do You Offer Gift Certificates?
Yes. We do offer Gift Certificates. Get one here.

I Live In Texas, Why Am I Being Charged Sales Tax On My Order?
Our corporate office is located in Texas. We must assess sales tax on any in-state orders.

How Does SHOP NaturallyCurly Keep My Personal Information Safe? Our servers use Secure Sockets Layer (SSL) encryption to keep your online order information safe. SSL technology encrypts your credit card number, order information, and personal information before transmission to protect it from being decoded by anyone other than TextureMedia LLC. and shop.naturallycurly.com. Our site also displays the GeoTrust seal, which indicates that our site has been authenticated by GeoTrust and that confidential transactions with our site are secured by SSL encryption. 


Why Doesn't My Product Look Like The Photo On SHOP NaturallyCurly? Occasionally, vendors change their packaging and new units are shipped out before the photo is updated. Pumps are provided at the discretion of the vendor and are not guaranteed to be included with the product.

Payment Methods

What Payment Options Does SHOP NaturallyCurly Accept?

  • American Express
  • Visa
  • MasterCard
  • Discover
  • PayPal
  • Amazon Pay (Temporarily Down)
  • Apple Pay
  • Google Pay
  • We do not accept international checks or CODs. 

For your security, your billing name and address must match the address of record on your credit card. SHOP NaturallyCurly reserves the right to cancel any order that does not meet this criterion.

Who can view these payment methods?

Shoppers can view Credit Card, PayPal, Amazon Pay, and Google Pay through their phones, computer, or tablets. However, Apple Pay can only be viewed with the following requirements: 

  • Shoppers must be using the Safari browser, running on a compatible iOS device that is running iOS 10 or newer. Compatible devices include:
    • iPhone 6, 6 Plus, SE or newer
    • Apple Watch with iPhone 5 or newer
    • iPad Air 2 or newer
    • iPad Pro or newer
    • iPad Mini 3 or newer
    • Mac 2012 or newer
  • To pay from a desktop computer, shoppers must:
    • be using Safari on a Mac (2012 or later) running MacOS Sierra or newer
    • be paired with an iPhone or Apple Watch compatible with Apple Pay
    • signed in to iCloud with the same Apple ID
    • have Allow Payments on Mac enabled on their iPhone
  • Apple Pay is limited to shoppers from select countries.

Why Am I Getting A Duplicate ID Error?
Seeing this error means that payment has already been accepted on your order. It's in place to ensure that we don't collect multiple payments for one order.

Do You Offer Products For Wholesale?
NaturallyCurly does not operate as a distributor or wholesaler. We cannot knowingly sell product to anyone except the end consumer.

Can I return my used products? No, we do not allow the return of opened or used products. For information regarding Shipping & Returns, please click here.

I Can't Find The Answer To My Question Here. What Should I Do?
Send us an email at customerservice@naturallycurly.com. Customer Care hours are 9 a.m.-4 p.m. CT, Monday-Friday (closed U.S. holidays).